Technical Support for Online Instruction

This post has been updated, please see the latest here:

As we move to instruction in an online format, you may have a variety of technical support questions and needs. This resource from the Office of Information Technology attempts to outline some of the more common items.


To effectively consume online course content, you should have a reliable Internet connection. If you don’t already have cable, fiber or DSL connectivity at your home, here are some other resources that may assist:

  • Comcast – new customers get 60 days free, reduced rates for low-income families
  • SLIC – installation fees waived for new customers with students
  • Spectrum – new customers get 60 days free, reduced rates for low-income families
  • Can you add a Personal Hotspot to your smartphone?
  • If none of those providers offer service at your home? Contact Clarkson OIT, we may be able to help.

Computer Access

Virtually any computer (Windows, Mac, Linux) and some mobile devices (smartphone, tablets, etc.) will provide you with access to Clarkson’s core suite of academic environments.  Moodle, Email, PeopleSoft, GSuite (Google Docs, Sheets, etc.) are all web-based programs that will work with any modern browser. If you don’t have access to a computer at home, contact Clarkson OIT. We have a small supply of 50 entry-level laptops which we will loan to students on an as-needed basis.  If you’ve already left campus, we can ship one to you.

Academic Software

Faculty know that while you are learning from home you won’t have the full suite of software that would normally be available in the computer labs.  However, there are some software packages that are available to download and run on your computer at home.  These include:

Online Learning:
Online instruction will likely come in a variety of methods and will vary depending on the course and instructor. Please watch for updates for each course in Moodle and email.


Your professor may choose to hold online classes and/or virtual office hours by Zoom. Likewise, students may choose to meet for virtual group work using Zoom. For more information about Zoom, please see the OIT Knowledge Base

Help and Support

The IT HelpDesk is available to help you make sense of this transition. If you need help, please let us know. We are available by email ( or phone (315-268-HELP).  Our normal hours of operation are:

Monday – Thursday between 7:30am – 7:00pm, and 

Friday between 7:30am – 5:00pm

Josh Fiske, CIO

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