Enjoy Your Holiday Clarkson Office of Information Technology Information

Help Desk Shares Holiday Reminders

Clarkson’s Office of Information Technology wishes everyone a joyous and restful holiday season. Please make note of the following end of 2022 plans and reminders:

Enjoy Your Holiday Clarkson Office of Information Technology Information
  • Help Desk Closure Dates: For your holiday season planning, Clarkson community members should note the Help Desk is closed when the University is closed. During these times, only urgent technical issues impacting a significant percentage of the campus community are escalated to an on-call IT manager. All other emails to Help Desk will be responded to at the next regular business day following the closure. Please anticipate responses will be delayed during this time. 

Help Desk is closed weekends and holidays, including:

  • Thanksgiving: Thursday, November 24, 2022 – Friday, November 25, 2022
  • Holiday: Monday, December 19, 2022 – Friday, December, 30, 2022
  • New Year: January 2, 2023

Help Desk Regular Hours

  • Classroom Technology: AV staff will be working in classrooms to make adjustments and fixes to all known audio, video or computing issues prior to return of class. If you are experiencing any technology related issues in the classroom, please report them to helpdesk@clarkson.edu.
  • Keep your campus PCs powered on during Thanksgiving Break (11/24-27): During the Thanksgiving break, OIT will be deploying a set of Windows 10 patches that will take a long time to install. If your computer is powered on during the Thanksgiving holiday, these patches should install gracefully without interrupting your normal activity.
  • Technology Loans: Please return all borrowed items by December 16th. Return items to the Help Desk, 2nd Floor ERC or arrange for alternate turn-in by contacting helpdesk@clarkson.edu

Questions/Comments:

Office of Information Technology HelpDesk 315-268-HELP (x4357) or helpdesk@clarkson.edu

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